Cancellation policy

Cancellation before order fulfillment
An order can be cancelled up until it is fulfilled. Please note that only the entire order can be cancelled, not individual items.

In addition, some items in our shop may be offered as a subscription or pre-order. These cancellation terms explain how you can change or cancel this type of purchase.

Subscriptions
When you take out a subscription, you receive recurring deliveries. These follow the subscription duration and frequency you selected. Your payment details are stored securely. Each delivery is billed unless you have paid in advance. Some subscriptions may renew automatically at the end of their term. If you don't want to renew a subscription, you can cancel it. You can cancel or change your subscription at any time. Your order confirmation emails contain links to your order — from there you can manage your subscription. For more details on returns and refunds, see our refund policy.

Pre-orders
When you place a pre-order, you are purchasing a product that is out of stock or will be available soon, but is not currently in stock. We may charge no payment, or only a partial payment, at checkout, store your payment method, and then charge and collect the full or remaining payment at a later date. You can cancel a partially paid pre-order that has not yet been fulfilled. Once the order has been fulfilled, you cannot cancel it, but you can request a full or partial refund. For more details on returns and refunds, see our refund policy.