Refund policy

Your satisfaction is our priority. If you have any questions or issues, you can reach us any time at hey@kombude.de. 

Cancellation before order fulfillment
An order can be cancelled up until it is fulfilled. Please note that only the entire order can be cancelled, not individual items.

Damages and issues
Please inspect your order upon receipt and contact us immediately if an item is defective or damaged, or if you received the wrong item. This allows us to quickly review the issue and find a solution together.

Exclusion of the right of withdrawal
Under § 312g (2) no. 2 of the German Civil Code (BGB), the right of withdrawal does not apply to contracts for the supply of goods that are liable to deteriorate quickly or whose expiry date would soon be exceeded.

Our unpasteurized kombucha is a fresh, living beverage with active cultures and falls under this statutory exception. Because the product requires refrigeration and can lose its optimal quality if stored improperly — for example at room temperature — the right of withdrawal is excluded for hygiene and food-safety reasons.

Our quality guarantee to you
Even though there is no statutory right of withdrawal for our kombucha, your satisfaction matters a great deal to us. We guarantee that our products arrive in flawless, fresh condition.

Should you be unhappy with your order — for example due to shipping damage, quality issues, or other problems — please get in touch with us right away. We'll work together to find a fair, customer-focused solution.

Notes on complaints about defective goods
If you receive faulty, spoiled, or damaged goods, you have the right to a remedy — replacement or refund — independent of the right of withdrawal. Please document the condition of the goods, for example with photos, and contact us as soon as possible.